Terms and Conditions
TERMS AND CONDITIONS
1) Arrival and departure
The cottage will be available to you at or after 4:30 pm on the day of arrival and you must vacate the property by 10:00 am on the day of departure.
You should send the Booking Request form to us. When we accept the request, we will send you a Booking Confirmation. We retain all correspondence for about seven years for tax and administration purposes.
You agree to send the non-refundable Deposit with the Booking Request within 7 days. You agree to send the balance to arrive no later than six weeks before the start of the holiday. We reserve the right to re-let the property if the balance in full has not been received by that date
4) Cancellation by you
If we receive written notice of cancellation no later than six weeks before the start of your holiday, then you do not need to pay the outstanding balance. If cancellation is notified within six weeks then you will be liable to pay the full balance unless we are successful in re-letting the property.
If we have to cancel for reasons beyond our control, e.g. fire or damage, then we will return all sums to you in full and you will have no other claim against us. If we have to cancel for other reasons then we will return all sums to you in full and if this is within six weeks of your holiday then we will also pay you a sum equal to your Deposit as compensation. You will have no other claims against us. We have described the facilities of the cottage in good faith. Occasionally items will break down. If this happens during your stay, please let us know straight away and we will do our best to repair or replace the faulty item as soon as we can.
6) Your party
The property is ideally suited for a family of two adults plus two children but can comfortably accommodate five people. There is one double-bedded room and one room with three single beds. You may not permit more than five people (including children) to occupy the property. We do not permit pets to occupy the property. You agree only to use it as a holiday accommodation and for no other purpose. You agree to the Owner or their representatives having access to the property at any reasonable time during your stay. We reserve the right to cancel your rental without a refund of sums paid should these conditions not be observed.
7) Care of the property and your departure
We will do our best to provide you with a clean, comfortable holiday cottage. You agree to take care of the property, treat it with respect and leave it in a reasonably tidy and clean condition (we’re not asking you to vacuum and dust – just to leave it reasonable). All outdoor footwear should be removed before entering carpeted areas.. You agree to pay for any damage, missing items or the cost of excessive cleaning if it is required at the end of your stay. Your or your party must attempt no repairs of any nature to the property or its contents. Any damage must be reported immediately to the Owner.
We do not accept responsibility for injury to persons or loss or damage to possessions unless caused by proven negligent act or omission of ourselves. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.
9) Internet Access
We provide Internet access under an “unlimited download” agreement that is subject to a “fair use” restriction. You agree not to download excessive amounts of data and not to misuse the system.